How we listen to your feedback

Did you know that every month we have a staff meeting? And one of the topics we discuss is your reviews. We may not respond directly. You may not even know we are listening, but we are. Whether it’s good or bad via yelp, google, mom groups or what we hear from customers verbally we talk about our feedback.

Of course, if it’s good things we discuss what we can do to keep making those things positive for people.

For less than positive reviews we dissect them. Was it a safety issue? A staff issue? A policy issue?

Imagine Play feedback

If there are immediate safety issues we can fix, we fix them, either by adjusting policy or replacing items. However, please be aware some issues takes time to resolve. Not all things can be done overnight because we either haven’t found a better solution yet or (in most cases) it cost money. Let’s be real, most of physical problems can be fixed with money, but in most cases we have to save up to make bigger changes.

Staff Issues are usually what we feel are lack of customer service skills. Most of our staff are younger on their first job and it’s not until you have a young staff that you realize that some things that may come very natural to some, needs to be taught to our staff. Learning how to speak to people is a skill that comes with wisdom and during meetings (and other times) we train our employees about how to problem solve.

We’re not going to say that our policies are set in stone. As they do get adjusted quite frequently because there is a constant learning curve. Policies are adjusted when we want to prevent future problems from arising and for us to set expectations correctly. However, we have to admit we do get quite a few comments about some policies that probably will never change, such as our sock only policy or our pricing.

Again, being as transparent as possible without being technical. There is a number we have to hit every day in order to make rent, pay employees, make loan payments, utilities, insurance….the list goes on. This is what we charge because we must. Every week we reevaluate and the common question we ask ourselves is if we are charging enough?

It’s a hard thing to run a business. We are under pressure to try to please every customer that walks into our doors, but we understand that we cannot please 100% of people. It actually breaks our heart, even keeps us up at night because we take every comment seriously. Thanks for making us better and supporting us through the good times and definite growing pains.

The Doctor Is In

If a doctor kids birthday party themed wasn’t unique enough, check out this red and turquoise color scheme! Such complimentary colors, who would have thought?

Doctor Kids Birthday

These little details are just delightful.  We love these first aid brief cases as goodie boxes. Also, manila folders as placemats, so creative!

Doctor Kids Birthday

These eye charts are simple, but make such a statement for this party. Where do our parent’s think of this stuff? Also notice this X-ray in progress photo prop next to our face painting station.  We love it when our families add face painting to their parties.

Doctor Kids Birthday

This is our favorite detail. Those heart balloons has our heart skipping a beat.

Doctor Kids Birthday

Hi, do you have an appointment? All the essentials of a good doctor check up, lollipops and all.

Doctor Kids Birthday

A birthday sign is included in all our party packages and this one is one of our favorite birthday signs to date!

Thanks for hosting your doctor kids birthday party with us! We love all the fun themes our parents bring for their parties!

Check out our party packages and more on our website.

Summer Art Camp – Seasons

Last week we finished up our first art camp for ages 3 to 7. The kids learned about the seasons and we did related art projects according to each season. It was the most rewarding week yet at Imagine Play.

Art Camp

Every morning we started off with an activity. The kids learned the reasons for seasons, the weather for each season, and the calendar months associated with each season.

art camp

We also played season themed games, sang songs, read books and incorporated felt boards.

Art Camp

But most of all we did ART!

Art Camp

Art projects included painting of a beach, a scroll tree hand that represented fall, winter photo blocks and a spring flower pot with included grass seeds for them to plant at home.

Art Camp

Check out the video from art camp here:

Upcoming dates for camp are listed our calendar. Sign up for future art camps on our online store.

Summer Cookout Pretend Play

Every month we change our pretend area and July’s theme is Summer Cookout as inspired by the season.

Pretend Play Summer Cookout

To develop our dramatic play area we tried to think about all the fun things about summer such as going to the beach, barbecues and outdoor games. Here’s what we came up with to incorporate our Summer Cookout Pretend Play ideas.

The statement piece of this area is the giant connect 4, which we have to admit that we’ve had in our amazon wish list since before we opened. It’s is a great representation of fun childhood games only giant size and made for backyard fun.

Summer Cookout pretend play

Even though most of the kids haven’t grasp the concept of the game, they still like to put the donuts in the connector just the same.

Summer Cookout Pretend Play

This little Webster grill looks like the real thing. It even comes hamburger items that the kids can have fun stacking and taking apart. The kids love cooking on it. You can get it in the bigger version as well. We opted for the more beach friendly version.

Summer Cookout Pretend Play

Our interpretation of the beach us this felt aquarium. The kids love making their own water scene and it’s educational too by helping the kids recognize animals. They love the ones that look like our favorite Disney fishes.

Summer Cookout Pretend Play

You can come visit us for Open Play to enjoy July’s Summer Cookout Pretend Play area or visit us next month for another surprise.

All the toys listed in this blog can be bought below.

  

What is our cleaning practices?

One of our goals upon opening Imagine Play is to keep strict cleaning practices. After all, a mom and her kids lives and breathes here, among other things.

Cleaning Practices

We implement cleaning in several ways.

  • If you have been to Imagine Play you’ll see that an employee is usually on the floor putting back the toys. We call this resetting the floor and we try to do as often as possible, even though not as often as we’ll like. This is to help keep the floor fresh for incoming patrons, but also to prevent a tripping hazard for little and big feet alike.
  • Mid-Day, everyday, when we are the slowest we wipe down every toy and station with a cloth and disinfectant spray. We use to do this upon closing, but it would take us until after dark to finish. To be more efficient we do it mid-day so closing becomes less of a time consuming process. Don’t worry, play is encourage to resume during our wipe-down times.
  •  At the end of the day, once the whole floor is reset from Open Play, we do a final spray of disinfectant before we lock the doors for the night.
  • Vacuuming is done everyday after closing and a professional cleaning crew comes every other day to mop the entire floor and clean our bathrooms. The cleaning crew is a life saver!
  • What about other things that can’t be wiped down? Such as our costumes. Well truth be told, a lot of them get thrown away and replaced because they get a lot of use and torn in the process, but for those that stay intact every 1 to 2 weeks the costumes are taken to be washed with our cleaning towels.

Imagine Play Cleaning Practice

This is what is takes 7 days a week to keep Imagine Play clean because we understand the importance of a nice clean place for your kids to play in and while we can’t keep every germ away, just know that EVERY DAY we try our best.

See you soon for Open Play.

Paper Roll Car – Kids Art Elk Grove

We love this paper roll car. It’s a fun craft that involves paint. Painting is one of our favorite activities at Imagine Play because kids of all ages love it and this one is extra special as you can paint a 3d object, plus turn trash into craft.

Paper Roll Car

What you’ll need to create this craft:

Empty paper roll
Paint (2 colors is good, 4 colors or more is great for creativity)
Construction Paper
Circular hole punch
Scissors
Glue (optional)

Paper Roll Car

  1. Start by cutting out a square flap at the top of the roll. Folding it up creates a windshield.
  2. Pre punch our circles for wheels
  3. Have kids paint the roll to their heart content
  4. While paint is still wet glue wheels on (some kids may be not paint the whole roll, so you can use glue to glue some wheels).

Paper Roll Car

What we love about this craft is kids of all ages can enjoy by painting the roll as intricate as they want.  Kids that love cars love this paper roll car.

Paper Roll Car

Here’s another craft that involves an empty paper roll. Remember that fireworks craft that we did during 4th of July?

We used the left over stampers to make squids by letting the kids paint and apply googly eyes.

Paper Roll Squid

Paper Roll Squid Elk Grove Kids Craft

Join us for Open Play M-F and create crafts just like this.

Paw Patrol Kids Birthday Party

Do you have a child who loves Paw Patrol? We know that kids love these crime-solving pups and we do our share of Paw Patrol Kids Birthday Parties + Special Events. This one is one of our themed private parties where the parents trusted us to decorate for them, which our staff has so much fun doing! We love all the colorful details of this pup party.

Paw Patrol Kids Birthday

Our themed birthday party package comes with a fully decorated party room. We do all the leg work, so your party parents can enjoy the party as stress free as possible.

For this party we started with a Paw Patrol themed banner and table coverings and complimented them with our favorite things: paper fans and blue star garland.

Paw Patrol Kids Birthday

One of our custom details included this paw print garland and table decorations from summer mason jars we picked up from Hobby Lobby.

Paw Patrol Kids Birthday

How much do you love these pin wheels? It’s such a fun way to include color and decor. Of course, we also provided themed goodie bags with pup play packs and other Paw Patrol related items.

Paw Patrol Kids Birthday

We finished off the party with some plates and balloons for the main play area.

Paw Patrol Kids Birthday

Inquire about having a character visit your party for even more fun.

Paw Patrol Kids Birthday

What is up with our socks only policy?

Do you ever wonder why most place spaces require a sock only rule? We’ll give you a bit of insight of why we came to the decision regarding our open play sock policy.

Sock Policy

  1. It’s a hygiene thing. We want to prevent any transfer of outside debris such as mud into our place space, but mostly to keep fungi or bacteria out.
  2. Speaking of mud and things. Since we do have little ones that are in the putting-everything -in-their mouth phase it will help prevent small objects such as sticks or small rock being picked up and swallowed by little ones.
  3. Little fingers safety. We want to prevent any accidents that can happen if something falls on tiny toes or hands.
  4. BUT MOSTLY. Here’s the honest truth, it’s really to keep our play equipment and floors in tip top shape! A $10K floor replacement is just something we can’t afford within the first years of our business.

Read more about our open play policies before you come to visit.

Sock Policy

Cat Puppet Craft – Kids Art Elk Grove

Our recent kitten birthday party has still got us swooning, which inspired this craft idea for open play. We love that you can turn a bag into any animal puppet you want, but this cat puppet craft is too cute!

Cat Puppet Craft

Supplies you’ll need for this cat puppet craft:

Paper Bag
Construction Paper (two colors if possible)
Crayons or Markers
Scissors
Glue
Hole Punch (optional)
Other Decorative Items (optional)

  1. If you have younger children like most of our Open Play age demographic you can start by cutting triangles (for ears) and thin rectangles (for whiskers) out of the construction paper. We also used a hole punch to make a circular nose, but you can cut out noses just the same. If you have older kids you can make this activity last a bit longer by having them cut out their own ears and whiskers.
  2. Have the kids glue their ears, nose and whiskers on to the bag.
  3. They can draw eyes and a mouth with crayons.
  4. Once they have finished you can have them decorate the body with their crayons.
  5. To make it more fun, you can provide stickers, gems and other fun items such as glitter glue (kids can’t get enough of it).

Cat Puppet Craft for Kids

Cat Puppet Craft

Cat Puppet Craft

Once the cat puppet is assembled and dry, the kids can stick their hand in it and enjoy. Extend this activity out by finding a cat related book and incorporate the puppet into story time.

Cat Puppet Craft

Purr-fect Kitty Pawty

Every weekend we are in awe of the themes our parent’s bring to us. This one was no exception and was just cute enough to meow! Purr over the details of this kitty party.

Kitty Party

We are in love with these creative yarn ball center pieces and birthday mom made them even more special by personalizing them with the birthday child’s picture! We this creative idea 5 meows!

Also, notice the darling kitty party plates, matching napkins and cups! Purr-fection.

We noticed some plates were missing, so we filled in the gaps with an easy cat plate idea with black construction paper. It was a kitty-tastic match.

Kitty Party

kitty party

kitty party

Of course, no paw-ty is complete without a dessert table. Our new favorite accessories is this fringe table cloth and large garden flowers from Hobby Lobby. You can also see this same fabric as a backdrop as seen above or in our Moana Luau Birthday. It’s also perfect for princess parties and more. We also, customized this chalk board with a kitty drawing.

Kitty party

Lastly, the kids had so much fun adoring a cat, complete with adoption certificate and decorating a box to take their new adoption home. Such a brilliant craft idea from birthday mom!

What is your birthday idea? Let us bring it to life by booking a party with us.