Re-opening Date

Our first day to accept people in our storefront again is June 7th, 2020. We have changed a few things in the way we operate and wanted to update our community.

  • Reservation to Play: Starting June 7th, we are opening our doors by appointment only. You must go on our website to reserve your time to come into our facility. Each time slot is limited to allow room for social distancing and we will not allow drops-in if slots are filled. Please make sure to reserve you time here: https://imagine-play.square.site/reservations.
  • Toy Library: If you are not ready to go out and are looking to find items to keep your child(ren) engaged at home you can check out our toy library memberships. You can borrow age appropriate toys directly from us, play with them for a week and return it. Our toy library catalog and information can be found here: https://imagine-play.square.site/toy-library
  • Summer Camps:  We have several themed camps coming up starting the week of June 22nd. Camps as from 9:30am – 12:30pm. We are limiting spots to these camps as well, with a few them almost sold out. Please see more information to register to these camps here: https://imagine-play.square.site/summer-art-camp

Please note, at this moment we are not taking any new birthday parties until social gatherings guidelines are approved by the state.

We can’t wait to see you in soon.

Phase 3

As you may know by now CA has set a four phase reopening plan. We are on phase 3 of this plan, of which the governor  has mention can be months away.

For Imagine Play, this means that you will not see our doors re-open for our normal services such as Open Play, Special Events or Birthday Parties until late August, possible September.  We hope that CA can move through Phase 2 quickly, but we want to be conservative on their timeline.

Please note, at this time memberships will get an extension for however many months we are mandated to remain closed. Special events that are postponed will get a credit for future service. Birthday parties are able to be rescheduled or received a credit for the future.

We are hopeful of maybe providing other services outside of our normal scope if and when CA gives permission such as summer camps. We do have some other special announcements we are working on and hope to have an update soon.

Otherwise, you can help us now by purchasing items from our website such as Art Kits and Grad Gifts. https://imagine-play.square.site/

Or you can donate to us here: https://checkout.square.site/pay/8f3ada847ea74dd8aa17f6fc53765dbc

 

Special Event Updates

We had several awesome Easter events that had to be postponed during the State’s shelter in place. The dates have been reschedule twice with the last time being a conservative timeframe of end of May, but re-opening date is unclear with many counties extending their quarantine date to later in May.

All events will be rescheduled, but unfortunately at this moment we cannot give an exact date until the government gives us a definite opening time frame. Again, any monies paid to us will get credit for the future event date. If you cannot attend the date you can use your credit towards open play. Credit is given automatically under the customer profile of which you bought  your ticket.

Whenever we get the green light to open our doors again and we have a date for our events an email will be sent to all ticket holders. Thank you for your understanding. We hope to have more information soon.

 

Closure Update

California hasn’t officially extended the shelter in place period, but it has been recommended that it may last until the end of month, therefore Imagine Play will remain closed during this time.

Memberships will continue be extended during this closure period.

Special Events have been rescheduled. Please see our calendar for details.

PJ Mask has been reschedule for May dates and Princess Tea Party has been reschedule for June Dates. Credit will be given for purchase tickets for the reschedule dates or credit towards open play or future events.

In the upcoming week we will be contact any remaining April parties that need to be rescheduled.

Please note, we are currently only giving credit for any monies paid to us. This is necessary for us to survive the next 6 months. We apologize! We wish we had the working capital that bigger businesses have. We know our customers are under hardship too. We hope for your understanding.

Good news is coming! We have been in contact with SBA and other lenders to receive aid . Policies may change once we get finalization, but we do not know the timeline. It may take days or months and we appreciate your patience.

First and foremost our goal is retain our employees and fulfill any deferred obligations that we need to operate our business. We know these answers are disappointing, but is the best we can give during the crisis.

We appreciate all the love and support. We have been overwhelmed with the great community we have. We appreciate any kindness you can extend and we hope to see you soon!

If you’ll like to help us during this time, you can purchase a craft kits via our online store: https://imagine-play.square.site/

donate to us here:

Help with COVID-19

Donate

We ask for your kindness, patient and understanding during COVID-19

At this time we understand that everyone is experiencing hardship and we appreciate every one in the community that has shown their love and support for our small business. As you know, we opened up Imagine Play as a place for toddlers when there wasn’t a place for toddlers. It’s a family owned and operated business and at the mist of the COVID – 19 crisis we are under tremendous stress to survive.

We know you are looking for answers regarding the services that we provide.  Here’s what we doing regarding:

  1. Memberships: memberships will be extended for the time of closure.
  2. Special Events: Special events within the shelter-in-place period will be rescheduled/postponed. You can see the new dates on our calendar.  If you cannot make the new date a credit will be given to open play or for a future event that you can use later on in the year.
  3. Birthday Parties: All birthday parties during shelter in place period will be rescheduled. Please consider looking at a summer date for your party. We promise your child will have a great party no matter what date you schedule for.

Any monies paid to us for services will receive a credit in the amount paid for future use. This is not a decision we made lightly, but it is necessary for us to even think about being able to reopen our doors again. We are in the process of looking for qualifications for government assistance, but we are waiting for answers too! Guidelines for COVID-19 is changing everyday and any of the above may change because of those policies. We will update you once we know more.

We apologize if this is not the answer you want to hear and we wish we could provide better answers.

If your have any further questions you can email us at admin@imagineplayelkgrove.com, but please be kind, patient and understanding in your correspondence with us.

If you would like to and are able to, you can donate to us here: gf.me/u/xr92rs

The Broken Toy Life

Obviously, every time you come into open play, sign up for memberships, attend our special events or spend any of your hard earned money at our door you help our business. It means one step closer to helping us bridge the gap between debt and profit. We are extremely grateful for all the support and we love seeing all your faces when you come in. We wish we could know all of you as well as we know some of you.

The other obvious is that being a play space we have challenges. Our biggest every day challenge is what we call the broken toy life. How are these mini us strong enough to be ripping off hinges on doors? And how do they manage to find things that fit in holes they don’t belong in? Or why do they keep decapitating the dolls? And why are there always balls missing? We are in shock. Like the emoji shock face.

We try to replace or fix the toys as quickly as possible, but the kids have us out numbered.

Broken Toy Life

Here’s how you can help.

Donate your gently used toys to us – Many of you have asked, but it has never been formally answered by us. YES, we will take your gently used toys. Bring them in and we’ll clean and put out on the floor what we can use. However, please be aware what we are unable to use will either be donated, trashed or re-sold (mostly so we can generate funds to replace toys).

Replace a toy for under $25 – Want to help us one step further? Check out our amazon replacement toy list. For under $25 you can help us replace a toy that your child and many other children will enjoy. We have many other high priced items on our wish list and if you can knock out some of these lower priced items it will bring us one step closer to buying those really unique toys for your children to enjoy.

Broken Toy Life

Once again, thank you for listening and we are grateful beyond measure for your continuous support. Talk soon.