Will my party be open to the public?
All our party packages is a private rental of our facility. It will only be you and your guest. Some package include an extra party room for set up of food and decor and some do not, please check your package for these options.
What ages are counted as children?
We count all children ages 1-12 in our birthday party packages. Party packages include admission for 6, 10, and 15 children. You can add on children to each package for $14.
Why do you count older kids?
In our experience because children ages 7-12 know each other during a party they will more than likely participate on the play floor. Due to our facility not being made for them there is more wear and tear on the equipment and may result in damage, therefore we do charge for them.
What is the capacity for adults?
All attendees over the age of 10 are counted as adults. We ask that you keep it to 2 adults per child. For a party of 10 children we allow 20 adults. Additional adults are $2.50.
Can I have more than 30 children at a party?
We ask that each party has no more than 30 children for capacity reasons.
How far in advance should I book?
During the winter it’s best to book 6 to 8 weeks in advance. During the spring and summer it’s best to book 4 to 6 weeks in advance.
Can I bring my own food?
Yes, most packages are a bring your own food option, except for our picnic party. We just ask that it’s peanut free. We are not an accredited food facility. Plates and Utensils are included in your party package. Please refer back to the the party package for exact amount. If you need more you can add on for $2.
Can I add on decorations to my package or a character appearance?
Only our picnic party and themed package at the moment include decorations. You can read about our character appearances on our blog.
What is the difference between a standard party package and themed party?
A stand party package will include white table coverings and a generic happy birthday banner. Our themed party is the most stress-free. We do all the decorating – you just bring the food.
Can I bring my own decorations?
You can bring your own decorations. You can pay for decorating time of 30 minutes for $30.
What are in the favors?
Play packs usually include a mini coloring book, crayons and stickers. It’s a great on the go activity kit for the kids
How does party timing work? When do you clean up?
Party timeline depends on the party package. An example timeline for a 2 hour party may look like this. 1st hour open play, Beginning of 2nd Hour food and Cake for 30 to 40 minutes, if there is left over time remaining your guest are welcome to come out and play until the party time is over. Party attendants are instructed to clean up the party room as soon as cake done to allow enough turnaround time for parties after, this is usually about 15 minute prior to party end time.
What do you require for me to book?
We’ll need a $100 non-refundable retainer and an agreement to be signed. This can be done online or on the phone, there is no need to come in. The rest of the payment is due the day of the party in CASH.
What is your cancellation policy?
Upon event of cancellation retainer paid is non-refundable. However, monies may be transferred to a new date which is subject to availability. Pricing may change from date to date and a new agreement may need to be signed.
What kind of decorations should I bring?
If you are bringing your own decoration our suggestion is to bring a birthday banner, a few balloons, themed tablecloth, plates and table decor. For reference for us to decorate a themed party it takes approximately 3-4 hours, so if you are doing your own decorating it is best to keep it light. Otherwise, for a more elaborate set up you can add on extra time to decorate.
Can I decorate the main play area?
We do not allow decorations in our main play area, only the party room.